Submit a complaint

Have you used the institution’s student complaint process?

You’re required to discuss problems or concerns with your private career college before approaching government for a resolution. Research your rights and responsibilities for more details.

Do you have a copy of the institution’s decision relating to your complaint in writing?

Before government can review your complaint, we require written confirmation that you attempted to resolve the problem or concern with your private career college before approaching us. Read more about filing a complaint.

Do you have a copy of your student enrolment contract?

If you don't have a copy of the student enrolment contract you signed, ask your private career college to provide you with one. Read more about your student enrolment contract.

Are you submitting this complaint within six months of the last day you attended your program?

Your Student Enrolment Contract allows you to submit a complaint to government within six months of the last day you attended a private career college.  Read more about your rights and responsibilities as a student. 

Do you have copies of receipts for tuition payments made to the private career college?

Read about how tuition refunds are processed. 

If you withdrew or were terminated from the program, do you have a copy of the withdrawal / termination notice?

If you're not sure what this means, read about withdrawals and terminations from a licensed career program. 

Do you have any other supporting documentation that may assist the Private Career Colleges and Compliance Branch in assessing your complaint?

Supporting documentation could include records of other conversations with your private career college, or any other evidence that illustrates your problem or concern.