Submit a complaint
Submit a complaint to address problems you're unable to resolve with your career college.
Before You Submit
Before students submit a complaint to the Private Career Colleges branch, they should attempt to resolve their concerns directly with the school through the complaints resolution process.
Student complaints can be submitted to the Private Career Colleges branch by completing and submitting the form below, or by sending a detailed email to pcc.compliance@gov.ab.ca.
Complete the checklist
You’re required to discuss problems or concerns with your private career college before approaching government for a resolution. Research your rights and responsibilities for more details.
Before government can review your complaint, we require written confirmation that you attempted to resolve the problem or concern with your private career college before approaching us. Read more about filing a complaint.
If you don't have a copy of the student enrolment contract you signed, ask your private career college to provide you with one. Read more about your student enrolment contract.
Your Student Enrolment Contract allows you to submit a complaint to government within six months of the last day you attended a private career college. Read more about your rights and responsibilities as a student.
Read about how tuition refunds are processed.
If you're not sure what this means, read about withdrawals and terminations from a licensed career program.
Supporting documentation could include records of other conversations with your private career college, or any other evidence that illustrates your problem or concern.